FAQ

Cancellation Policy

A 24-hour notice is required for cancellation of an appointment, to ensure fairness to all clients and manage the schedule efficiently. 

If the required notice is not received or if you fail to show up, a fee will be applied. For less than 24 hours notice or same-day cancellations, 50% of the service fee will be charged. A no-show will result in a charge of 100% of the service fee. Payment is due before your next appointment.  

Exceptions may be considered for sudden illnesses, life-threatening emergencies, bereavement, or inclement weather that makes travel unsafe. In cases of sudden illness especially with symptoms like fever or vomiting within 24 hours of the appointment, please contact us immediately. No missed session charges will generally apply.  

Tardiness/Sickness

Appointment times are as scheduled and cannot extend beyond the stated time to accommodate late arrivals. Please be on time to your appointment.

Massage/bodywork is not appropriate care for infectious or contagious illness. Please cancel your appointment as soon as you are aware of an infectious or contagious condition. If it is within the 24-hour notice period, the cancellation fee will be waived.

Zero Tolerance Policy

Massage therapists hold themselves to the highest standards of an ethical, boundary-driven practice. We have a zero-tolerance policy for solicitations of any kind. Jokes, innuendo, and inappropriate requests are taken seriously and will result in the swift termination of the session.